Booking and Payment
When you receive our booking order and return the correct deposit of £100 per person a contract will then exist between you, the buyer and us, the seller. Please note this deposit is NON REFUNDABLE.
The Balance must be paid in full no less than 6 weeks before the start of the holiday.
WE ADVICE ALL CUSTOMERS TO HAVE THEIR OWN INSURANCE IN CASE THEY HAVE TO CANCEL.
In the event that the buyer fails to pay the balance due within 6 weeks of the start of the holiday, the money already paid is non returnable.
You can pay by cheque, bank transfer or via Worldpay or Paypal. If you inform us which payment you prefer we will then e-mail you the payment link.
Please note that all holidays paid via Worldpay 2.5% will be added to the total due.
Paypal payments – 4% will be added to the total sum.
Also if paying via international bank transfer, you should check with your own bank re their transfer charges at both ends. You will be liable for charges both ends.
Cancellation fees are implemented in ALL cases, so we recommend that you are fully covered by a travel insurance policy to cover non-returnable costs should you have to cancel your trip due to unexpected circumstances. Once the deposit is paid it is non-refundable.
The full payment is due 6 weeks before arrival. If you have to cancel after the full payment has been paid this is how we operate.
Cancellation 41 – 29 days before the start: you pay 50% of the total cost of the holiday.
Cancellation 28 – 15 days before the start: You pay 75% of the total cost of the holiday.
Cancellation 14-0 days before the start: You pay 100% of the total cost of the holiday.
In the unlikely event that the seller, due to forces beyond our control, has to vary or cancel the holiday, then similar walking or similar accommodation will be offered. If appropriate, we will adjust the price accordingly.
We will endeavour, weather and sailings pending, to honour all packages which include ferry to and from Ireland. No sailing time or date either to or from Ireland can be guaranteed, and the Contract is no guarantee that sailings will take place on the day planned. Alternative times and dates will be offered.
Your deposit and final payment will be held in a trust fund until your holiday is completed.
Complaints and Problems
If the buyer has any cause for complaint, then please raise the matter immediately with your driver, or with the office. We will try to resolve the problem to your satisfaction. If you remain dissatisfied with the outcome, you should write to us within 14 days of the end of your holiday. All written complaints will be replied to within 7 days.
You MUST take out insurance to cover cancellation, personal accident, illness or loss of possessions. The seller cannot accept responsibility for loss of damage to your baggage, possessions or for illness or injury nor public liability for any holiday arranged by us. We also cannot accept liability for any loss, damage or injury resulting from any circumstances beyond our control. Cancellation fees are implemented in all cases, so we recommend that you are fully covered by a travel insurance policy to cover non-returnable costs should you have to cancel your trip due to unexpected circumstances.
Please make sure that your policy covers the activities to be undertaken.
Health and Safety
The seller will take all reasonable precautions to ensure the buyer’s safety, but we cannot accept responsibility for loss or damage to property or death or injury whilst partaking in the Walk.
It is a booking condition that the buyer and those for whom the buyer is booking are in good health. If you have a doubt please consult your doctor and advice us of any health concerns.
Customers must inform us if any dogs are expected on the walk.